Dashboard Tab

The Dashboard tab displays the following metrics:

ASM dashboard

Escalations by Severity—shows a breakdown by severity of the escalations received in the last 30 days.
Client Mean Time to Acknowledge (MTTA)—shows your average mean time to acknowledge (MTTA) escalations for the last 30 days, along with a 90-day trend of that datapoint, compared to the average of the same data across the Fortified Ecosystem.
Client Mean Time to Resolve (MTTR)—shows your average mean time to resolve (MTTR) escalations for the last 30 days, along with a 90-day trend of that datapoint, compared to the average of the same data across the Fortified Ecosystem.
Top 5 Escalations by Count—shows the top five escalations by count for the past 30 days, along with a month-over-month trend for each escalation type, the percentage each type represents of your total escalations, and the average MTTR for each.
Escalation Volume—shows the percentage increase or decrease in escalation volume from 90 days ago to the present, along with a 90-day trend for that data point.

Note: To get the data from the ASM dashboard in .pdf format, in the upper-left corner of the page, select the Generate report button. You will get the notification once the report is available for you to download.