ASM Service
My ASM vs Fortified Average (last 30 days) contains the following data:
- Client Mean Time to Acknowledge (MTTA)—shows your average mean time to acknowledge (MTTA) escalations for the last 30 days, along with a 90-day trend of that datapoint, compared to the average of the same data across the Fortified Ecosystem.
- Client Mean Time to Resolve (MTTR)—shows your average mean time to resolve (MTTR) escalations for the last 30 days, along with a 90-day trend of that datapoint, compared to the average of the same data across the Fortified Ecosystem.
- Escalations by Severity—shows a breakdown by severity of the escalations received in the last 90 days, along with a comparison to the Fortified Ecosystem.
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